I am having trouble logging into my account. What do I do? There are a few different solutions to your log-in problems:
I did not receive my newsletter or winning email confirmation. How can I receive these? Click here for Friends List & Spam Filter Help
Can I participate in the program with my Mac? Yes, if you are a Macintosh user, we welcome you to join the program. You are able to receive Points through activities such as Secret Codes, Surf For Points, Alice Surveys, Referrals, and use your Points in our Alice Auctions, Buy Entries, and Spend Point.
Can I participate in the program on more than one computer? Yes, just make sure you are logged on to the computer you want to earn Points with. (You can't earn Points simultaneously on both computers, but it is possible to be logged-on to both at the same time.)
If I share my computer with someone else, can we both participate in the program? Yes, but each individual will have to register separately. If you share a computer, make sure you are logged in to the right account each before earning Points.
I signed up twice by accident. Can you combine my accounts? We're sorry, we cannot combine accounts at this time.
Can I use my iPhone, iPad or Android Tablet to interact with the site? Yes, we fully support iPod, iPad and Android users on the following browsers: Safari on iPhone or iPad, default Android browser on Android.
My address is not being accepted. Why? Only valid U.S. addresses are accepted. No Canadian addresses or P.O. Boxes are accepted at this time.
I forgot my password. How do I get it? Click the "Forgot Password" link. Fill in your email address and we'll send you a link to reset your password.
How do I access and make changes to my personal profile and shipping address? You may access your Edit Profile and Ship To Address from the "My Account" option from the top of the page. On the Edit Profile page you may change/update password, email, gender, and zip, and on the Ship To Address page you may change/update the shipping address.
I received my prize but it was broken or defective. What do I do? If your prize is defective, please contact the manufacturer directly. If the product arrived broken due to shipping reasons, you must file a claim with the shipping company.
I have a question about the program who do I ask? Just submit your question to Member Support.
What are System Notifications? These are notification emails that are generated and sent by the system automatically. (Such as: Winner Notifications and Prize Cancellations) For this reason, every member must provide a valid email address as a condition of membership. System notifications can not be opted-out from.
How do I earn Points To see all Points earning opportunities check out the "Get Points" area.
I referred a friend to the program and I have not received my referral Points. When do I get credited for these Points? You will be credited as soon as your friend confirms his or her registration. Once s/he registers s/he will receive a confirmation email that s/he has to complete. Once s/he does this, you will receive your referral Points. The 10% Primary Referral Points are updated once a week. (Monday A.M.)
Can a friend and I pool our Points together? No, we do not allow for the pooling of Points into one account.
How do I know if I won an Alice Auction/Buy Entry/Spend Point? If you win, you will be notified via email within 24 hours of the close of the Alice Auction/ Buy Entry/Spend Point.
I just won an Alice Auction/ Buy Entry/Spend Point ...how do I get my prize?
For prizes we ship, we offer free shipping to addresses within the continental United States. We will ship your prize to you 3-8 weeks from the closing of the Alice Auction/ Buy Entry/Spend Point(as long as you have provided the correct shipping information). If you need to correct this information, go to the "Ship to Address" page in the "My Account" section.
You pick up
You will also receive a winner notification email with the pick-up details.
How do I place a bid in an Alice Auction? First, choose an Alice Auction you are interested in bidding on. (Be sure that you are logged in so that you have access to the Points you have collected.) Enter a bid between the "minimum" and "maximum" bid increment. Then hit the "place bid" button.
If I am outbid in an Alice Auction, what happens to my Points? Once you are outbid in an Alice Auction, the Points you used to bid with will be rewarded back to your account.
Does the Alice Auction currently support proxy bidding? Proxy bidding is not currently offered in the Alice Auctions.
What is overtime? When an Alice Auction reaches its closing time, the Alice Auction will remain open if there is active bidding. This allows everyone who wishes to place a bid to do so. The Alice Auction will continue until there are no active bids for a set amount of time. Overtime is very much like an auctioneer yelling going...going...gone at the end of a traditional auction. This creates a fair opportunity for everyone who wishes to participate in the Alice Auction.
Is there any limit to the number of Alice Auctions or Buy Entries I can win? Members can win 1 Alice Auction or Buy Entries per 30-day period, per member.
How do I enter a Buy Entry? First choose a Buy Entry you are interested in entering (be sure that you are logged in so that you have access to the Points you have collected). Enter the number of entries you would like in the "Qty of Entries" box - each Buy Entry will indicate the Points needed per entry. Then hit the "Submit Entry" button. Points will be deducted from your account once you submit your entry.
How many Buy Entry entries can I get? You can exchange your Points for as many Buy Entry entries as you want. In fact, the more you buy, the better your chances of winning!
I have a question about the Alice Auction/Buy Entry/Spend Point...who do I ask? Just submit your question to Member Support.
What are XP/Leaderboard Credits? Both the XP Ranks and Badges are awarded based on your interactions with the program and are for bragging rights only. These points cannot be redeemed for prizes and have no bearing on your total points balance. XP stands for 'Experience Points', and are collected over time for the amount of participation one has with the system. So, the more you interact with the site the more XP you will earn.
Why did I not get XP for that Trivia? There are 3 reasons why you may not get credit.
Are Leaderboard/XP points redeemable? Bear in mind that XP is completely different than Traditional Points. XP credit cannot be redeemed for any prizing opportunities at this time, and is only a visual representation of your participation in the program. Traditional Points are what you use for prizing, and they are earned regardless of the type of points earning instance you interact with.